Shipping policy

Shipping Policy

Last updated: May 15, 2026

Thank you for shopping with Conturae. Below you will find information about how and when your order will be processed and delivered.

Orders are typically processed within 1–3 business days after purchase.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please note that orders are not processed on weekends or holidays.

Estimated delivery times:

United States:
7–12 business days

International:
10–18 business days

Delivery times may vary depending on your location, customs processing, or carrier delays.

Shipping costs are calculated at checkout.

We offer free shipping on orders over $50.

Once your order ships, you will receive a tracking number via email so you can follow your package’s journey.

Please allow 2–5 days for tracking information to update after shipment.

While we work with reliable shipping partners, delivery delays may occur due to:

• high shipping demand
• weather conditions
• customs inspections
• carrier delays

These situations are outside of our control, but we will do our best to assist if issues arise.

Please ensure your shipping address is correct before placing your order.

If an incorrect address is provided and the order has already shipped, we may not be able to redirect the package.

Conturae is not responsible for lost or stolen packages that are confirmed delivered to the shipping address provided at checkout.

If you believe your package is lost, please contact the carrier directly or reach out to our support team for assistance.

If you have any questions about shipping, please contact us:

Email: support@tryfoliva.com

Phone: +1 786-438-1121

Our support team typically responds within 48 hours.